Pixave
Photo Scanning FAQ's
We are happy to offer a free collection & delivery service in our Free collection areas, alternatively you are welcome to visit us and drop off your precious photographs, by appointment only. Alternatively, you can post them to us, please use a tracked service.
The answer will depend on the size of your order.
Most small orders (upto 500 photos) can be turned around in a few days, large projects may take weeks or months.
Please see our Lead Times page for our current timescales.
If you have an urgent deadline, please Contact Us to discuss.
Yes!
When we receive your order, you will get an acknowledgement from us to say it's arrived. If there are any issues with the delivery (e.g. damage in the post) we will let you know ASAP. Your work will be be put into a queue and tracked using our own in-house built tracking system. Once your work has been completed, we will bring the photos back to you if we collected from you, or we will post them on a tracked signed for basis that is fully insured.
Yes, we have undertaken such projects many times, just let us know when placing the order.
Yes, we have our own in-house system to edit the photo metadata, however this extra work is performed on a bespoke basis. Please Contact Us to discuss your requirements.
DPI stands for dots per inch, simply put, the higher resolution the larger the image.
e.g. a 6x4 inch photo scanned at 300 Dots per inch, produces an images approximately 1800 pixels wide (a pixel is another name for the dot), a HD TV's resolution is 1920 pixels wide, so 300 DPI will not fill the entire screen, 600 DPI would produce an image 3,600 pixels wide which would display better on a HD or 4K TV.
We charge per image scanned, so it would be a good idea if you have a rough idea before you send us your photos, however we don't need to have the exact number before we start the job.
If you think you have a certain number and there are more, we will scan them all for you, if you are worried about the cost, we would be happy to count them for you before we start work, but in any case if someone thinks they are sending us one amount and a much larger number arrives to us, we will always let you know and get your agreement before proceeding.
We can scan any size upto A3, in addition we have the ability to scan very wide images, such as old school photos, we scan them multiple times and stitch them together, the cost is based on the number of scans, e.g. if we have to scan the image 4 times and stitch all 4 together, the cost is just for 4 scans.
Yes, we can either take the photos from the album and scan them individually or scan the whole page
Some albums are so delicate that the photos cant be removed without damage, so we will scan the album page, we can then extract each image for you or send back the whole page.
Some people prefer to keep the original page as it may have writing, other people want just the images, the choice is totally yours.We can return your images either on a USB memory stick or we can send the file electronically via our WeTransfer webpage.
