Pixave
Negative Scanning FAQ's
We are happy to offer a free collection & delivery service in our Free collection areas, alternatively you are welcome to visit us and drop off your precious photographs, by appointment only. Alternatively, you can post them to us, please use a tracked service.
The answer will depend on the size of your order.
Most small orders (upto 500 negatives) can be turned around in a few days, large projects may take weeks or months.
Please see our Lead Times page for our current timescales.
If you have an urgent deadline, please Contact Us to discuss.
Yes!
We will let you know, via email, to say they've arrived. If there are any issues with the delivery (e.g. damage in the post) we will let you know ASAP. Your work will be be put into a queue and tracked using our own in-house built tracking system. Once your work has been completed, we will bring the negatives back if we collected from you, or we will post them on a tracked signed for basis that is fully insured.
Yes, we have undertaken such projects many times, just let us know when placing the order.
No, if you only want particular images from a strip, just let us know which ones you want. It might be a good idea to Contact Us to discuss your requirements.
Yes, we have our own in-house system to edit the image metadata, however this extra work is performed on a bespoke basis. Please Contact Us to discuss your requirements.
DPI stands for dots per inch, simply put, the higher resolution the larger the image.
e.g. a 6x4 inch photo scanned at 300 Dots per inch, produces an images approximately 1800 pixels wide (a pixel is another name for the dot), a HD TV's resolution is 1920 pixels wide, so 300 DPI will not fill the entire screen, 600 DPI would produce an image 3,600 pixels wide which would display better on a HD or 4K TV.
We charge per image scanned, so if you count them before sending them to us, you will know the final cost, however if you only have a rough idea before you send us your negatives we don't need to have the exact number before we start the job.
If you think you have a certain number and there are more, we will scan them all for you, if you are worried about the cost, we would be happy to count them for you before we start work, but in any case if someone thinks they are sending us one amount and a much larger number arrives to us, we will always let you know and get your agreement before proceeding.
We can return your images either on a USB memory stick or we can send the file electronically via our WeTransfer webpage.